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Terms and Conditions

NEUROFAM TERMSĀ & CONDITIONS OF SERVICE

Updated:Ā July 1st 2026

These Terms and Conditions ("Agreement") govern the use of services provided by Rochford Enterprises LLC d/b/a NeuroFam ("NeuroFam," "Company," "we," "our," or "us").

By scheduling a consultation, purchasing services, enrolling in a program, participating in coaching, attending a workshop, joining a group, engaging in an intensive, accessing educational resources, or otherwise utilizing any NeuroFam service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Where permitted by law, continued participation in any NeuroFam service constitutes ongoing acceptance of these Terms and any future updates.

If you do not agree with these Terms and Conditions, you should not utilize NeuroFam services.

SECTION 1: NATURE OF SERVICES

NeuroFam provides coaching, education, consultation, workshops, speaking, entertainment and skills-development services.

Our services may address topics including:

  • Autism
  • ADHD
  • Neurodiversity
  • Executive functioning
  • Emotional regulation
  • Communication
  • Relationships and marriage
  • Parenting
  • Family systems
  • Personal growth

Services may include:

  • Individual coaching
  • Couples coaching
  • Family coaching
  • Group coaching
  • Marriage intensives
  • Workshops and training events
  • Online courses
  • Membership communities
  • Educational resources
  • Podcasts and media content

NeuroFam reserves the right to modify, improve, suspend, replace, or discontinue services, delivery methods, technologies, platforms, or educational materials at its discretion.

SECTION 2: COACHING IS NOT THERAPY

NeuroFam provides coaching and educational services only.

NeuroFam does not provide:

  • Mental health treatment
  • Psychotherapy
  • Counseling
  • Psychiatric care
  • Medical treatment
  • Crisis intervention
  • Legal advice
  • Financial advice

No therapist-client, counselor-client, physician-patient, attorney-client, fiduciary, or other licensed professional relationship is created through participation in NeuroFam services.

Clients are solely responsible for seeking qualified professional services when appropriate.

If you are experiencing a crisis, suicidal thoughts, abuse, domestic violence, severe mental health symptoms, or any emergency situation, immediately contact emergency services or an appropriately licensed provider.

SECTION 3: INFORMED CONSENT TO COACHING

You acknowledge and understand that:

  1. Coaching is a collaborative educational process.
  2. Coaching outcomes vary significantly between individuals.
  3. NeuroFam cannot guarantee any particular outcome.
  4. You remain solely responsible for all decisions, actions, relationships, and consequences arising from decisions made before, during, or after coaching.
  5. Participation may involve discussions regarding difficult emotional, relational, personal, family, or life experiences.
  6. You voluntarily assume all risks associated with participating in coaching services.

SECTION 4: INDIVIDUAL, JOINT, COUPLES, AND FAMILY COACHING

For couples, family, or multi-participant coaching:

NeuroFam works with the coaching process and relationship system as a whole and does not serve as an advocate, representative, or therapist for any individual participant.

Information shared by one participant may be referenced in future joint sessions when relevant to the coaching process.

Participants acknowledge that complete confidentiality between participants cannot be guaranteed in joint coaching settings.

NeuroFam reserves the right to determine what information is relevant to the coaching process and may discontinue services if coaching can no longer be conducted effectively, ethically, or safely.

SECTION 5: RECORDINGS, NOTES, TRANSCRIPTS, AND AI TOOLS

NeuroFam may create or utilize:

  • Notes
  • Summaries
  • Coaching records
  • Audio recordings
  • Video recordings
  • Automated transcripts
  • AI-assisted summaries
  • Administrative documentation

The Company is not obligated to create, maintain, retain, archive, or provide any specific form of documentation.

Any notes, summaries, recordings, transcripts, or administrative materials created by NeuroFam are business records maintained solely at the Company's discretion.

The existence of documentation should not be interpreted as creating a healthcare, counseling, or medical record.

NeuroFam may utilize artificial intelligence tools to assist with administrative tasks, transcription, summarization, scheduling, communication, or service delivery. Such use does not replace human oversight.

Participants consent to such use where reasonably necessary for service delivery.

SECTION 6: CONFIDENTIALITY AND LIMITATIONS

NeuroFam will make reasonable efforts to maintain confidentiality.

However, participants understand that coaching communications are generally not protected by therapist-client privilege, attorney-client privilege, physician-patient privilege, or similar legal protections.

Confidentiality may be limited by:

  • Court orders
  • Legal obligations
  • Mandatory reporting requirements
  • Threats of harm
  • Safety concerns
  • Business operations reasonably necessary to provide services

For group coaching programs, participants acknowledge that NeuroFam cannot control or guarantee the actions of other participants.

SECTION 7: REQUESTS FOR RECORDS, SUMMARIES, OR INFORMATION

Requests for information, notes, summaries, transcripts, recordings, or other materials will be evaluated on a case-by-case basis.

For couples, family, group, or multi-party coaching services, NeuroFam may require written consent from all affected participants before releasing materials.

NeuroFam reserves the right to:

  • Deny requests
  • Redact information
  • Withhold information belonging to third parties
  • Protect confidential information of other participants
  • Limit disclosure where legally permitted

NeuroFam does not guarantee the existence, availability, retention, or release of any records.

SECTION 8: RESULTS DISCLAIMER

NeuroFam makes no guarantees regarding:

  • Relationship outcomes
  • Marriage outcomes
  • Parenting outcomes
  • Emotional outcomes
  • Communication outcomes
  • Behavioral outcomes
  • Employment outcomes
  • Financial outcomes
  • Educational outcomes

Testimonials, examples, case studies, and success stories represent individual experiences and do not guarantee similar results.

SECTION 9: PAYMENT AGREEMENT

NeuroFam operates on a prepayment basis. Due to the nature of coaching, consulting, educational services, workshops, group programs, and marriage intensives, clients agree that payment is required in advance of services being rendered unless otherwise agreed to in writing.

By purchasing, enrolling in, scheduling, or participating in any NeuroFam service, the Client agrees to pay all fees associated with the selected service according to the pricing and payment terms provided at enrollment.

For services offered through payment plans, the Client agrees to remain responsible for the full contracted amount regardless of attendance, participation level, scheduling conflicts, personal circumstances, relationship status changes, or the decision to discontinue participation prior to completion.

The Client acknowledges that NeuroFam begins incurring costs and allocating resources immediately upon enrollment. Such resources may include scheduling, administrative support, preparation time, program development, materials, reserved coaching capacity, technology expenses, community access, and other operational commitments made in reliance upon the Client's enrollment.

Because coaching availability, program capacity, and professional time are reserved specifically for enrolled participants, payments are generally non-refundable once enrollment has been accepted.

If a Client fails to make payments according to an agreed-upon payment plan, NeuroFam reserves the right to suspend services, revoke access to programs, courses, communities, materials, or coaching sessions until the account is brought current.

Nothing in this Agreement obligates NeuroFam to continue providing services while a Client account remains delinquent.

NeuroFam may, at its sole discretion, make exceptions to these policies in extraordinary circumstances. Any exception granted in one situation shall not create a precedent or obligation to grant similar exceptions in future situations.

If a Client fails to make payments according to an agreed-upon payment plan, NeuroFam reserves the right to suspend services, revoke access to programs, courses, communities, materials, or coaching sessions until the account is brought current.

Accounts that remain unpaid for more than thirty (30) days beyond their due date may be assessed a reasonable late fee. The amount of any late fee shall be determined by NeuroFam and shall comply with applicable law. The assessment of a late fee does not waive NeuroFam's right to pursue collection of the outstanding balance or exercise any other remedies available under this Agreement.

Nothing in this Agreement obligates NeuroFam to continue providing services while a Client account remains delinquent.

The Client remains responsible for any costs associated with collecting unpaid balances, including reasonable collection costs, attorneys' fees, court costs, and other expenses where permitted by applicable law.



SECTION 10: INTELLECTUAL PROPERTY

All NeuroFam materials remain the exclusive property of Rochford Enterprises LLC.

This includes but is not limited to:

  • NeuroFam educational materials
  • Worksheets
  • Workbooks
  • Presentations
  • Videos
  • Audio content
  • Courses
  • Community content
  • Coaching methodologies
  • Proprietary frameworks
  • CHAOS Framework
  • CALM Framework
  • Neuro-Closed to Neuro-Confident Framework
  • Emotional Safety Circle
  • Any current & future NeuroFam intellectual property

Participants receive a limited, revocable, non-transferable license for personal use only.

No material may be copied, sold, reproduced, distributed, shared, or used commercially without written permission.

SECTION 11: TESTIMONIALS AND MEDIA CONSENT

NeuroFam will not publicly use a participant's name, likeness, testimonial, recording, or identifying information for marketing purposes without separate consent.

Any media release or testimonial authorization shall be voluntary and may be revoked prospectively by written request.

SECTION 12: LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company's liability arising out of any service shall be limited to the amount paid by the Client for the specific service giving rise to the claim.

The Company shall not be liable for indirect, consequential, incidental, special, punitive, emotional distress, reputational, or lost-opportunity damages.

SECTION 13: DISPUTE RESOLUTION

The parties agree to first attempt to resolve disputes informally and in good faith.

If informal resolution is unsuccessful, the parties agree to participate in mediation before initiating litigation.

This Agreement shall be governed by the laws of the Commonwealth of Pennsylvania.

Venue for any dispute shall be located in Westmoreland County, Pennsylvania, unless otherwise required by law.

SECTION 14: SEVERABILITY

If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 15: ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the parties regarding the services provided by NeuroFam/Rochford Enterprises LLC and supersede prior discussions, communications, or representations relating to those services.

These Terms and Conditions shall be governed by the laws of the Commonwealth of Pennsylvania. Nothing in this Agreement shall be construed to waive any rights that cannot be waived under applicable law.

By utilizing NeuroFam services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.